Refund policy

Current launch status

Ankiboy is launching at A$150 plus shipping. We are collecting expressions of interest. Registering interest does not take payment or reserve a unit.

Shipping costs and a dispatch estimate will be confirmed before payment. No dispatch date is currently promised; delivery options for your country will be confirmed before you pay.

Order policy information

References below to checkout, payment, dispatch and refunds concern paid orders. Orders are not currently open. Existing order terms and applicable rights are unchanged.

Returns window

Contact support if you want to return a device. We will confirm whether the order is eligible and provide return instructions before you send anything back.

Faulty devices

If your device is faulty, contact support with your order number. We will arrange a repair, replacement, or refund as appropriate.

How refunds are issued

Approved refunds are returned to your original payment method via Stripe. Card networks may take a few business days to post the credit.

Your rights

Nothing in this policy limits any consumer rights that apply in your region. If a device is faulty, damaged, or materially different from what was described, contact support and we will review the issue.